Right now it lives in two or three people. Here's what it looks like when it lives in the business — caught from work the crew already does, findable by anyone, growing with every job.
Standard labor rate plus materials and the usual markup — same as the last dozen. Scope in writing before the crew starts.
Nobody sits down to write the manual. A voice memo, a supplier email, a closed work order, a marked-up photo, the tab in Mike's spreadsheet — each one becomes something the business remembers. Ask, and the answer comes back with where it came from. The question itself becomes the next entry.
The hour names your biggest leak and puts a number on it. If knowledge stuck in heads is that leak, this is one kind of fix — and the written plan says what to build it on. If it isn't, the plan says that too.
Demonstration of the workflow, drawn with made-up business content. Not a recording of any system and not a promise about what any tool does on day one. Which fix fits comes out of the audit.